Enhance your knowledge about the different chatbots used in our daily lives; helping you to get comfortable with their work. Also get to know what is Artificial Intelligence and its use in chatbots, platforms supporting chatbot and its examples.

There needs to be a good understanding of why the client wants to have a chatbot, and what the users and customers want their chatbot to do. Though it sounds very obvious and basic, this is a step that tends to get overlooked frequently.

Design principles are a list of strongly-held opinions that an entire team agrees on. They force clarity and reduce ambiguity, and a standout for everyone to aim for.

There are numerous benefits to using chatbots, and it largely depends on how businesses and stakeholders can leverage them to enhance the customer’s experience. Know more on key benefits of chatbots for both businesses and customers, along with the factors to take into consideration while building powerful chatbots.

Defining purposes will help you to understand the chatbots that are functional in the real world. It will also give you a clearer idea of the best practices that need to be followed for the creation of a chatbot. Learn more on identifying intents & entities, simple conditions and responses, handling complex dialog flow. We will use popular chatbot building tools like Chatfuel to design the chatbot.

Most important things and general steps to walk through when getting started for deploying chatbots are building out content strategy, defining your goal and use case, mapping customers journey, building out conversation trees, guiding customers using CTA buttons, testing conversations.

When you add Twitter or Facebook chatbots to your marketing and customer service strategies, remember that successful bots add value and improve the user experience. Some handful of tips such as developing a chatbot content strategy, enlisting tools that make automation approachable, proactively greeting people with welcome messages, quick replies to guide people better, etc can be beneficial.